RETURNS & EXCHANGES

We want every PALMFIT product to feel right from the moment you put it on. If your purchase is not suitable, our returns and exchanges process is designed to be straightforward.

Returns

You may request a free return within 7 days of receiving your order.

How to Request a Return

Email [email protected] with your order number and reason for the return.

Once your request has been reviewed and accepted, our courier partner will contact you using the telephone number provided at checkout.

The courier will arrange a convenient collection time and provide the required prepaid return label.

Package the item securely and ensure it is ready for collection.

All returned items will be inspected before a refund or store credit is approved.

Exchanges

You may request a free exchange within 14 days of receiving your order.

Exchanges can be requested when you require a different size or when the 7-day return period has passed but the order remains within the 14-day exchange period.

How to Request an Exchange

Email [email protected] with your order number, reason for the exchange and the replacement size required.

Once your request has been reviewed and accepted, we will arrange collection and provide the relevant return instructions.

Package the item securely with the return label clearly attached.

Hand the package to the courier at the arranged collection time.

Replacement items are subject to stock availability.

Refund Options

Original Payment Method

Approved refunds will be returned to the card used for the original purchase. Please allow 7–14 days for the amount to appear in your account after the returned item has been received and approved.

Store Credit

You may choose to receive store credit instead. Store credit is valid for 6 months from the date of issue.

Return and Exchange Conditions

To qualify for a return or exchange:

Items must be unworn and unwashed.

All original tags and labels must remain attached.

Items must be returned in their original packaging.

Items must be free from damage, marks, stains, deodorant, perfume and other scents.

Items that do not meet these conditions may not be accepted.

Items That Cannot Be Returned or Exchanged

For hygiene reasons, towels and socks cannot be returned or exchanged unless the item is faulty.

PALMFIT reserves the right to refuse any return or exchange that does not meet the conditions outlined above.

Need Support?

If you have any questions about a return, exchange or refund, contact us at [email protected]. Our team will guide you through the next steps.